Escalation you can read
Ask for the exact words the service uses when a caller is in crisis and where the call goes. Read it before you sign.
Mental health practices: which AI receptionist fits
Callers to a mental health practice may be in distress, and the first thing the service must do well is recognize that and hand the caller to a person or a crisis line without delay. Beyond that the calls are intake, insurance and scheduling, often for a solo therapist on TherapyNotes or SimplePractice with a modest budget.
What matters for mental health practices
Confidentiality
A BAA is the minimum. Ask how recordings and transcripts are stored and who can hear them.
Your practice software by name
TherapyNotes and SimplePractice are named by only a few vendors. If yours is listed, start there.
A price a solo therapist can carry
Published pricing lets you compare without a sales call.
The three best-fit services for this lane
Scored by the fit quiz with these fixed answers, so every visitor to this lane sees the same list. Statements are from each vendor's own site as published on Nov 2, 2026; registry as of 2026-11-05.
- Mental health practice
- 1
- Other / none
- Yes, calls need answering after hours
- Under 50
- $100 to $299
- English only
- Either
1. MedReception AI
Fit score 17
MedReception AI answers calls 24/7 and books appointments. HIPAA compliance verified by Compliancy Group, BAA included.
Why it is on your list
+2 An AI receptionist
“Agents: Katie (daytime answering), Annie (after-hours), Victoria (voicemail), Sallie (scheduling and recalls).” (MedReception AI approved facts)
+2 Built for healthcare practices
“Dental practices are served; veterinary practices are not.” (MedReception AI approved facts)
+1 Answers 24/7
“MedReception AI answers calls 24/7 and books appointments.” (MedReception AI approved facts)
Rubric breakdown, from MedReception AI's approved facts
| HIPAA | verified by a third party | 2 of 2 |
|---|---|---|
| BAA | yes | 2 of 2 |
| Coverage | 24/7 | 1 of 1 |
| Books appointments | books appointments | 2 of 2 |
| Named EHR integrations | athenahealth, eClinicalWorks, ModMed, Tebra, Nextech, Office Ally, SimplePractice, Elation, Practice Fusion, Hint, Veracity by AllegianceMD, PatientNow, TELUS Med Access, TELUS PS Suite, Azalea Health, Amazing Charts, CharmHealth, TherapyNotes, Eye Cloud Pro | 2 of 2 |
| Published pricing | published | 1 of 1 |
| Healthcare focus | healthcare only | 1 of 1 |
| Languages | more than English | 1 of 1 |
| AI or live agents | AI | |
| Starting price | $299 per month | |
2. DoctorConnect
Fit score 15
Medical, dental, behavioral health, eye care and veterinary practices wanting reminders, scheduling and an AI receptionist on one platform
Why it is on your list
+2 An AI receptionist
“DoctorConnect's ARIA page describes ARIA as a 24/7 AI medical receptionist that answers calls, handles routine questions, transfers complex calls and texts patients links during the call.” (doctorconnect.net, as published on Nov 2, 2026)
+2 Built for healthcare practices
“DoctorConnect's site lists medical practices, behavioral health, optometrists, chiropractors, pediatricians, dentists and veterinarians as the specialties it serves.” (doctorconnect.net, as published on Nov 2, 2026)
+1 Answers 24/7
“DoctorConnect's ARIA page describes ARIA as a 24/7 AI medical receptionist that answers calls, handles routine questions, transfers complex calls and texts patients links during the call.” (doctorconnect.net, as published on Nov 2, 2026)
Rubric breakdown, as published on Nov 2, 2026
| HIPAA | stated | 1 of 2 |
|---|---|---|
| BAA | yes | 2 of 2 |
| Coverage | 24/7 | 1 of 1 |
| Books appointments | books appointments | 2 of 2 |
| Named EHR integrations | AdvancedMD, Athena, eClinical Works, Epic, Greenway, Kareo, ModMed, NextGen, Office Ally, Practice Fusion | 2 of 2 |
| Published pricing | quote only | 0 of 1 |
| Healthcare focus | healthcare only | 1 of 1 |
| Languages | more than English | 1 of 1 |
| AI or live agents | AI | |
| Starting price | not stated on the pages we read | |
3. VoxyHealth
Fit score 15
Clinics, physician groups, health systems and health plans wanting an AI voice agent for inbound and outbound patient calls
Why it is on your list
+2 An AI receptionist
“VoxyHealth describes Voxy as an AI voice agent that handles patient calls, books appointments and closes care gaps.” (www.voxyhealth.ai, as published on Nov 2, 2026)
+2 Built for healthcare practices
“VoxyHealth's homepage says clinics, physician groups and health systems use Voxy on the provider side, and Medicare Advantage plans, regional health plans and payer organizations use it on the payer side.” (www.voxyhealth.ai, as published on Nov 2, 2026)
+1 Answers 24/7
“VoxyHealth's front desk page describes 24/7 call coverage, including nights, weekends, lunch breaks and after hours.” (www.voxyhealth.ai, as published on Nov 2, 2026)
Rubric breakdown, as published on Nov 2, 2026
| HIPAA | stated | 1 of 2 |
|---|---|---|
| BAA | yes | 2 of 2 |
| Coverage | 24/7 | 1 of 1 |
| Books appointments | books appointments | 2 of 2 |
| Named EHR integrations | athenahealth, Allscripts, Veradigm, NextGen Healthcare, Epic, Oracle Cerner, eClinicalWorks | 2 of 2 |
| Published pricing | quote only | 0 of 1 |
| Healthcare focus | healthcare only | 1 of 1 |
| Languages | more than English | 1 of 1 |
| AI or live agents | AI | |
| Starting price | not stated on the pages we read | |
MedReception AI is on this lane's shortlist. Start a free month with MedReception AI
Not shortlisted for this lane
Smith.ai. Excluded for a medical practice: the vendor states it does not handle PHI.
“Smith.ai's virtual receptionist FAQ, as published on Nov 2, 2026, reads: 'Smith.ai is not HIPAA-compliant, so we cannot handle calls that involve protected health information (PHI).' The same answer says the company works with medical, dental and wellness practices only for non-PHI call handling such as answering FAQs, taking messages, qualifying new patient leads and transferring calls, and it recommends that practices needing HIPAA-compliant support discuss their requirements with Smith.ai before getting started.” (smith.ai)
Full rankings for this lane
Our sister site AIPlayPark ranks every vendor in the registry by the same rubric, with a profile page per vendor.